Back to blog home
When searching for a patient communication platform, it’s natural to compare tools like Phreesia and OhMD, especially when it comes to pricing. But while cost matters, it’s only one part of the equation. This breakdown will help you understand how the two platforms stack up across features, experience, and approach.
Comparing Phreesia and OhMD
Why Pricing Alone Doesn’t Tell the Full Story
Phreesia doesn’t publish its pricing, and the platform is typically tailored for enterprise-level organizations. That often means bundled services, multi-year contracts, and higher implementation costs. OhMD, by contrast, offers transparent pricing starting at $250/month and a free trial, making it more accessible for independent practices and growing groups.
More importantly, cost shouldn’t be the only deciding factor. What matters is how easy the tool is for patients to use, how quickly your team can start seeing results, and whether the technology actually reduces workload or adds complexity.
What Phreesia and OhMD Have in Common
Both Phreesia and OhMD offer:
- HIPAA-compliant communication tools
- Mobile-friendly patient intake
- Appointment reminders
- Digital payments and billing support
- Telehealth options
- Workflow automation for the care team
If you’re looking at feature checklists alone, you’ll find a lot of overlap. But the experience of using these platforms can be very different, for both your patients and your staff.
The OhMD Approach: Patient-First Communication
OhMD was built from the ground up with the patient in mind. Instead of requiring patients to log in to portals or navigate call trees, OhMD makes it easy for them to send a simple text.
Autopilot automates intake and FAQs, then connects patients with a human when needed. This lowers friction and gives your team time back without sacrificing patient engagement.
The Phreesia Approach: Enterprise Automation
Phreesia is designed for large, complex systems. It covers a wide range of administrative needs, including intake, payments, call routing, and patient surveys. This level of functionality is powerful for health systems, but can come with a steep learning curve and longer onboarding timelines.
Smaller organizations or independent practices may find Phreesia to be more than they need.
Why OhMD Works Better for Real Patient Conversations
When a patient wants to book an appointment, OhMD lets them text your office and receive an immediate response. They can opt into encrypted messaging or continue with SMS, and the whole process can take just a few minutes.
Phreesia relies more on structured workflows and automation. While effective at scale, this model may not provide the same personal touch or flexibility patients expect from modern communication.
Texting vs. Phone Calls: What the Data Says
- 98% of text messages are opened (Entrepreneur)
- 85% of people want to reply to texts from businesses (Twilio)
- 80% of Americans do not answer unknown calls (Pew Research)
- 9 out of 10 people prefer messaging for business communication (Twilio)
Both platforms offer texting, but OhMD puts it at the center of the experience.
G2 Reviews: What Real Users Say
Phreesia has a 4.1 out of 5 rating on G2, with reviewers noting the platform’s robust features but also mentioning a steep learning curve and complex setup.
OhMD holds a higher 4.7 rating, with users frequently praising its ease of use, responsive support, and time to value.
Final Thoughts: Phreesia vs. OhMD
Phreesia is a powerful solution built for large healthcare organizations that need end-to-end workflow support. OhMD is ideal for practices that want to improve communication, streamline intake, and deliver a better patient experience without the complexity.
If you are looking for a simple, fast, and effective way to engage patients, OhMD may be the better fit.
Disclaimer
The information provided on this comparative pricing page is intended for informational purposes only. All data regarding our competitors’ products and services, including pricing and features, has been obtained from publicly available sources and is accurate to the best of our knowledge as of the date of publication. We make no representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of this information.
Comparative statements are based on our analysis and are not endorsed or verified by our competitors. Prices and features may vary based on specific circumstances, regions, and time of purchase. Please verify all information directly with the respective companies before making any purchasing decisions.
This page is not intended to mislead or disparage any competitor’s products or services. If you believe any information is incorrect or misleading, please contact us at web@ohmd.com, and we will review and update the information as necessary.
