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Patient communication is still one of the biggest operational pressure points in healthcare with many organizations are telling us the same thing: a large share of inbound calls are routine.
Refills.
Scheduling.
Directions.
Status questions.
These conversations are necessary, but they land on call center staff and clinical teams throughout the day, interrupting workflows and slowing response times.
Healthcare leaders are starting to handle this differently. Instead of every call reaching a person first, organizations are moving routine patient communication to voice AI and text, and involving staff only when the situation requires human intervention.
At ViVE 2026 (Feb 22–25), OhMD will be showing how this works in practice. You can find us at Booth #2407, across from the ViVE Sunset Stage.
Watch Nia handle patient communication live
We’ll be running live demos of Nia, OhMD’s voice AI + text agent throughout the conference.
Nia sits on top of your phone tree or alongside your existing workflows. She answers calls and texts, understands why patients are reaching out, and completes common requests automatically. When something needs a person, Nia routes it to the right team with context already collected.
In a recent deployment, one organization saw a 31% reduction in nurse-line voicemails after going live.
The types of conversations Nia agents can take off your plate:
Scheduling & appointments
Secure more appointments
Medication refills
Manage refills efficiently
General inquiries / practice info
Provide quick answers
Referrals & authorizations
Streamline referral workflows
Care management outreach
Improve patient follow-up and adherence
Clinical questions
Address common clinical inquiries
Billing questions
Resolve billing issues faster
After-hours calls
Prioritize urgent needs
Triage / symptom intake
Assess patient symptoms accurately
Custom agent
Design an agent for workflows unique to your practice.
The goal is simple: routine communication is handled immediately, and staff focus on higher-value patient needs. We call this hero-in-the-loopTM. AI manages the repeatable work, and people stay involved where their judgment matters.
Celebrating the heroes in our organizations
We’re also doing something special at our booth.
Attendees can write a postcard to a hero in their organization – a front desk teammate, nurse, care coordinator, or anyone who helps keep patient communication moving.
You write the note.
We’ll send it after the show.
Every postcard dropped off is entered to win a free lunch for your team.
Technology changes workflows, but healthcare still runs on people. The postcard is our way of recognizing that.
Plan your visit
If you’re attending ViVE, stop by Booth #2407. We can walk through a real example of how AI voice and text fit into everyday workflows, and you can write a postcard to someone on your team who keeps things running.
Want to set up a meeting at the booth during the show? Grab time here.
About Nia powered by OhMD
Nia, OhMD’s voice AI and text assistant, helps handle routine patient requests such as scheduling, after-hours calls, and common questions while involving staff whenever a conversation requires judgment or empathy. Instead of replacing the front desk, it supports the team by reducing hold times, voicemail, and phone tag, and by keeping both AI and human conversations organized in one place across phone, text, and web.
The goal is simple: faster responses for patients and clearer next steps, without losing the human connection that defines good care.
Book time with an AI expert
Schedule a quick conversation with our team to see how Nia can fit into your workflow.
