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Healthcare practices are flooded with patient messages every day. The challenge isn’t just the volume, it’s figuring out who should respond. From prescription refill requests to scheduling and billing, messages can get stuck in the wrong inbox, costing staff valuable time.
That’s why we built OhMD Smart Assignments, powered by our AI agent, Nia. This feature is now live in the Automate Plan.
Here’s how it works:
What is Smart Assignments?
Smart Assignments uses Nia to instantly route inbound patient messages to the right team based on message intent. Instead of staff sorting through every new message, Nia’s chat routing gets the message to the right place – fast.
With Smart Assignments, your staff can spend less time triaging and more time caring for patients.
How Smart Assignments works
Imagine a patient sending a message about a prescription refill. Instead of waiting in the “All Chats” inbox, Smart Assignments recognizes the intent and routes the message straight to the pharmacy team.
Behind the scenes, our AI:
- Reads and understands the message.
- Matches the request to your routing rules.
- Directs request instantly to the right team – scheduling, billing, clinical, etc.
The result: patients feel heard faster, and your staff avoids repetitive message hand-offs.
Why practices choose Smart Assignments
- Get back valuable time. No more inbox triage. Messages go where they belong, instantly.
- Built for your practices. Customize routing rules to fit your workflows.
- Better patient experience. Patients get quicker answers, staff stay focused, and operations run smoothly.
Try Smart Assignments
Smart Assignments, powered by Nia, is included in the Automate Plan, alongside other powerful workflow tools.
Learn how OhMD’s Nia voice AI assistant can help your practice reduce call burden and improve patient access.
