Tara Kurup

Is Zoom HIPAA Compliant?

Zoom works great for a lot of things. Sharing protected health information with patients probably shouldn’t be one of them. At least not without some important caveats. Since the pandemic, plenty of healthcare providers have defaulted to Zoom for video calls because their patients already knew how to use it. That’s a reasonable instinct. The… Read On

Ashley Allen, NP, MBA

10 Best Patient Engagement Software for Medical Practices (2026)

Choosing patient engagement software for your medical practice means sorting through dozens of platforms that all claim to “improve communication” and “enhance the patient experience.” The reality is that these tools vary wildly in what they actually do, who they’re built for, and whether they’ll work with your existing systems. This guide compares the leading… Read On

OhMD Team

How Conversational AI Reduces Administrative Work in Healthcare

Healthcare clinics have spent the last decade improving access with online scheduling, digital intake, patient portals, and messaging. Though those tools helped, but they did not solve the bigger constraint: demand still outpaces operational capacity. According to McKinsey & Company, 33% of provider tasks and 43% of payer tasks in healthcare could be automated. The… Read On

OhMD Team

AI Patient Communication vs Outsourced Call Centers

For years healthcare organizations used outsourced call centers to handle appointment reminders, referral coordination, billing follow-ups, and population health outreach. It worked…until it didn’t. Patients expect faster, easier communication. Healthcare organizations are also under pressure to improve access, control labor costs, and grow revenue without adding overhead. Those demands are pushing many teams to look… Read On

Ashley Allen, NP, MBA

Medical Answering Service Pricing: The Real Numbers

You’re paying $1,500 a month for someone to write “patient called about refill” on a digital sticky note. That’s the business model you’re defending when you stick with traditional medical answering service pricing. Let’s break down what you actually get for that money – and what you could get instead. What Does a Traditional Medical… Read On

Melanie Rotax

Patient Portal vs Texting: Why Patients Choose SMS Over Portals

The debate between portals and texting has a clear winner. Portals get 20-30% engagement. Text messages get a 98% read rate. Patients have voted with their thumbs. Yet most practices still push patients toward portals. Why? Because that’s what their EHR came with. Not because it works. Why Is the Patient Portal vs Texting Gap… Read On

Ashley Allen, NP, MBA

Patient Conversations in Healthcare: What’s Changing and Why It Matters

Patient conversations in healthcare used to mean one thing: phone calls. A patient calls. Staff answers. They talk. Repeat 200 times a day. That model is broken. Practices are drowning in calls. Staff are burned out. Patients can’t get through. And the fix isn’t hiring more people. It’s giving patients better ways to reach you.… Read On

OhMD Team

Dermatology Associates of Western Connecticut Reduces Clinical Message Resolution Time by 67% with OhMD + Nia

Learn how a multi-site dermatology practice reduced nurse workload by 31% and recovered 650 hours per year using AI-powered clinical communication with OhMD and Nia, OhMD's AI text and voice agent. Read On

Ashley Allen, NP, MBA

AI Phone Answering Service for Medical Practices

Your front desk is underwater. Calls stack up like dishes in a college dorm. Patients abandon after 50 seconds because who has time for hold music when their kid has strep? Here’s the problem: you’re paying someone $35,000 a year to answer phones and play phone tag all day. They burn out. They quit. You… Read On

OhMD Team

Top 10 Patient Intake Software Solutions (2026)

The bar is low for managing patient intake efficiently, so the right software can make all the difference. As difficult as it might be to replace the clipboard and paper, you know the importance of streamlining administrative tasks so your physicians can focus on patient care. That’s why finding the best patient intake software is… Read On

Ashley Allen, NP, MBA

After Hours Medical Answering Service: Stop the ER Shuffle

It’s 10 PM. Mrs. Johnson’s kid has a fever. She calls your practice and gets this: “Our office is currently closed. If this is an emergency, please hang up and dial 911.” So she hangs up. Drives to the ER. Waits three hours. Gets charged $1,200 for Children’s Tylenol and reassurance. Everyone loses. Your practice… Read On

Ashley Allen, NP, MBA

Automated Medical Answering Service: Why AI Beats Phone Trees

“Press 1 for appointments, press 2 for billing, press 3 to hate your life.” That’s the automated medical answering service most practices think of. Phone trees that trap patients in menu hell while solving exactly nothing. Real automation works differently. AI picks up and has an actual conversation. No buttons. No menus. No “please hold… Read On

OhMD Team

Call Abandonment Rate Cut 63% at Coastline Ortho with OhMD

See how Coastline Orthopaedic Associates reduced call abandonment rate by over 60% with OhMD Call-to-Text call deflection and automation. Read On

OhMD Team

Assort Health Pricing vs OhMD Pricing (2026 update)

OhMD vs Assort Health: pricing, reviews, and results. Why providers pick OhMD’s human in the loop AI over voice-only automation. Read On

Ashley Allen, NP, MBA

7 Top Patient Engagement Strategies to Improve Care & Outcomes

Patient engagement doesn’t improve because you want it to. It improves because you change how your practice communicates, follows up, and supports patients between visits. The strategies below are practical, tested, and designed for medical practices that don’t have unlimited staff or budget. Each one can be implemented incrementally, and together they create a system… Read On

Ashley Allen, NP, MBA

Digital Patient Engagement in Healthcare: Best Practices and Benefits

Key Takeaways: Digital Patient Engagement Digital patient engagement has become a crucial part of modern healthcare, offering new ways for patients and providers to stay connected beyond the traditional clinic visit. From secure messaging to mobile apps that help manage chronic conditions, digital tools make it easier for people to take part in their care… Read On

Ashley Allen, NP, MBA

AI and Patient Engagement: What Healthcare Leaders Need to Know

Key Takeaways: AI and Patient Engagement Artificial intelligence (AI) is quickly becoming part of everyday healthcare, transforming how organizations keep patients connected, informed, and engaged. From automated reminders to chatbots answering questions at midnight, AI is helping clinics and health systems support patients in ways that used to require large teams of staff working around… Read On

Ashley Allen, NP, MBA

What Is Patient Engagement? A Guide for Medical Practices

Key Takeaways What Is Patient Engagement? Patient engagement describes how actively a person participates in their own healthcare. It goes beyond showing up to appointments. An engaged patient asks questions during visits, follows through on care plans, communicates with their provider between visits, and takes ownership of their health decisions. But engagement isn’t something patients… Read On

OhMD Team

What Your Google Rating Really Says About Your Practice

90% of patients read reviews before choosing a healthcare provider. Your online reputation isn’t just marketing fluff, it’s important operational insight hiding in plain sight. When a patient leaves a review, they’re giving you more than a rating. They’re giving you a window into their experience: the good, the bad, and everything in between. These… Read On

OhMD Team

Luma Health Pricing vs. OhMD: What You Need to Know

Luma Health and OhMD are two major players in the patient communication space. But when it comes to pricing and product fit, they take very different approaches. If you’re comparing the two, this breakdown will help you understand which platform may better align with your practice’s needs and your budget. Comparing Luma Health’s Pricing and… Read On