OhMD Team

Payment reminder text message solution gives Primary Care Sports Medicine 900% boost in web payments

Primary Care Sports Medicine uses OhMD Broadcast patient reminder text message feature and call volume drop as web payments skyrocket. Read On

OhMD Team

Ascentist Healthcare Generates over $1.25M in Revenue While Cutting Surgery Wait Times by 96% Leveraging OhMD’s Autopilot

CASE STUDY – Ascentist Healthcare uses OhMD’s Autopilot and two-way texting to establish a program that streamlines the process of scheduling ear tube surgery for children. CHALLENGES SOLUTIONS RESULTS *Based on data from the Care Calculator by Sidecar Health **Comparing Jan-Aug 2023 to the same time period in 2024 Ascentist’s OhMD Story In July 2021,… Read On

OhMD Team

OhMD Call-to-Text Reduces Call Volume by 50% at Farmington Family Practice

Farmington Family Practice triage patient calls with ease, reducing call volume by 50%, using OhMD's Virtual Phone Assistant tool. Read On

OhMD Team

How ISJI cut phone call time by 66% using OhMD to confirm appointments by text

Integrated Spine & Joint Institute streamlined their pre-screen and appointment confirmation processes using OhMD's HIPAA-compliant text messaging platform reducing their call volume by 66% and increasing revenue by slashing missed appointments. Read On

OhMD Team

Central Mass Podiatry transcends the healthcare call center

CASE STUDY – IMPROVING STAFF EFFICIENCY AND CUTTING CALL VOLUME Without needing to hire a healthcare call center, this podiatry group increased marketing efforts while seamlessly handling call volume between two locations. CHALLENGES SOLUTIONS RESULTS In early 2022, staff at Central Mass Podiatry were spending over 5 hours on the phone each day with patients… Read On

OhMD Team

Automation in healthcare proves key for Pediatric Care of Ogden

CASE STUDY – AUTOMATION AND BULK APPOINTMENT REMINDERS GIVES STAFF SUPERPOWERS CHALLENGES SOLUTIONS RESULTS A pediatric practice offers busy parents more convenience with two-way texting and automated appointment scheduling Pediatric Care of Ogden has found success with automation in healthcare, automating repetitive tasks while still prioritizing a personalized patient experience. Before Pediatric Care of Ogden… Read On

OhMD Team

HIPAA Compliant text messaging to patients helps FPA slash call volume

CASE STUDY – HIPAA compliant text messaging to patients eases support staff burden at busy family practice Two-way patient texting helps a Kentucky family practice slash call volume by 22% in four months The top challenge Family Practice Associates of Lexington faced before implementing HIPAA compliant text messaging to patients was what the Director of… Read On

OhMD Team

Access to Telehealth Services for Mental Health Expanded at Ayana Therapy

CASE STUDY –  HOW ONE ORGANIZATION EXPANDED ACCESS TO TELEHEALTH SERVICES FOR MENTAL HEALTH USING OHMD A virtual care center provides access to telehealth services for mental health helping clients with culturally competent therapists using texting and video visits CHALLENGES: SOLUTIONS: RESULTS: Ayana Therapy was founded in 2018 by CEO Eric Coly, from Senegal, who… Read On

OhMD Team

Physician Reviews Rise 200% at Champlain Spine and Pain Management

CASE STUDY – Capturing patient satisfaction through texted review links CHALLENGES SOLUTIONS RESULTS Patient texting opens the door for this pain management practice to request physician reviews by text and transform their online reputation Champlain Spine & Pain Management in Plattsburgh, New York originally signed on with OhMD in September 2020 to improve patient and… Read On

OhMD Team

Client Engagement Climbs at Joya Child and Family Development

CASE STUDY – Texting and Telehealth improve attendance and outcomes for children seeking developmental support CHALLENGES SOLUTIONS RESULTS This Washington state pediatric therapy organization increased client engagement and overall quality of care delivery with text and video Joya Child and Family Development is a non-profit in Spokane County, Washington offering pediatric therapy to families regardless… Read On

OhMD Team

Patient Intake Simplified at Southeastern Pediatric Associates

CASE STUDY – THE “PARKING LOT WAITING ROOM” IMPROVES EFFICIENCY AND PATIENT EXPERIENCE CHALLENGES SOLUTIONS RESULTS This Alabama pediatric practice made patient intake simple and safe with patient texting and electronic forms during the COVID-19 pandemic Southeastern Pediatric Associates sees approximately 300 patients a day. That leaves little room for error when it comes to… Read On

OhMD Team

Payment Collection Skyrockets at Cardiovascular Consultants

CASE STUDY – IMPROVING YOUR BOTTOM LINE Simple patient communication slashes overdue patient balances and reduces self-pay write-offs by 65% at a busy Phoenix heart clinic. CHALLENGES SOLUTIONS RESULTS The 20-some doctors at Cardiovascular Consultants in Phoenix see roughly 800 patients with a co-pay every day. Making sure that their bills get paid is an… Read On

OhMD Team

Patient Experience Prevails at Northeastern Reproductive Medicine

CASE STUDY – IMPROVING PATIENT EXPERIENCE AND ACQUISITION Patient texting and telehealth allowed this fertility clinic to master the patient experience while growing their practice, even during a pandemic. CHALLENGES SOLUTIONS RESULTS When a clinic spends all day answering the phone, they can’t focus on what really matters: quality patient care and experience. In 2019,… Read On

OhMD Team

Patient flow efficiency improves at Intermountain Heart Center

CASE STUDY – IMPROVING PATIENT FLOW EFFICIENCY AND PATIENT COMMUNICATION CHALLENGES SOLUTIONS RESULTS Simple text messaging helped boost patient satisfaction – and patient flow efficiency – for Utah’s #1 ranked cardiologist Patient flow efficiency can have huge impact on both patient satisfaction when it comes to their care. Strong patient communication plays a critical role.… Read On

OhMD Team

Patient Satisfaction Soars at Cadena Family Practice

CASE STUDY – IMPROVING EFFICIENCY LEADS TO BETTER PATIENT SATISFACTION CHALLENGES SOLUTIONS RESULTS Streamlining patient communication saves hours each day – and delights patients – for this Del Rio family practice In early 2020, Julia Cadena, Office Administrator at Cadena Family Practice (CFP), realized her staff was inundated with phone calls to the point that… Read On