Patient communication
for independent practices
Trusted Doctors Alliance members get preferred pricing on the platform that cuts call volume, eliminates hold time with AI voice, and gives your team one place to manage every patient conversation — HIPAA-compliant, with EHR integration built in.
20% off for eligible members · HIPAA compliant · BAA included with every plan
Why this matters for independent practices
Cut routine call volume
Move appointment changes, refills, and billing questions out of hold queues and into fast digital workflows.
Zero hold time for families
Nia answers every call instantly and routes clinical concerns to the right person on your team — no queue, no voicemail.
Your team focuses on what matters
Smart routing handles the sorting so your staff spends less time triaging and more time on patient care.
From OhMD practices
50%
Fewer inbound calls within the first few months
Farmington Family Practice
67%
Faster message resolution with Nia in the first 60 days
Dermatology Associates of Western CT
63%
Drop in call abandonment rate in the first month
Coastline Orthopaedic Associates
In a busy pediatric office, the OhMD platform has helped us improve communication with families and create a smoother workflow for our team. When we were operating short-staffed and facing higher patient volumes, OhMD wasn’t just helpful — it was essential.
One platform for patient communication
OhMD helps practices communicate across the channels patients already use, while giving staff one place to manage conversations and follow-up.
Texting patients
Give families a fast, easy way to reach your practice for routine questions, appointment needs, forms, and follow-up.
AI voice with Nia
Help answer calls, complete routine requests, and route higher-touch concerns to the right team — with no hold time.
Workflows that support staff
Automate routing, reduce manual sorting, and help your team keep communication moving throughout the day.
See how Nia handles routine requests and escalations
OhMD supports patient communication across texting, AI voice, and staff workflows. Nia can help complete routine requests, while higher-touch concerns can move to the right person on your team.
Trusted Doctors Alliance member pricing
Eligible Trusted Doctors Alliance members receive 20% off OhMD monthly subscription fees. OhMD also helps each practice choose the right setup and supports rollout with onboarding and guidance for your team.
Communicate
For practices ready to replace phone tag with texting. Patients text you, your team texts back — all in one HIPAA-compliant inbox.
$300 / month- Two-way SMS & HIPAA-compliant texting
- Call-to-text & voicemail transcription
- Web chat
- Broadcast messages
- Standard automated workflows
- Business Associate Agreement (BAA)
Automate — Most popular
For practices that can’t keep up with call volume. AI answers every call, books appointments, and routes clinical concerns to your team.
$500 / month- Everything in Communicate
- Nia AI voice — answers every call
- Automatic message routing
- Appointment scheduling
- EHR integration
- Broadcast voice calling
- Premium support & early feature access
Calling usage billed separately.
Discount does not apply to one-time activation, implementation, training, professional services, integration fees, usage-based fees, pass-through charges, or taxes.
How it works
OhMD keeps the process simple for Trusted Doctors Alliance members. Talk with an OhMD expert, choose the right setup for your practice, and launch with onboarding and training.
Talk with an OhMD expert
Share your communication needs, workflow, and goals.
Choose the right setup
We help you find the best fit for your practice.
Launch with onboarding and training
Get support, training, and a clear rollout plan for your team.
Book a consultation for your practice
Talk with an OhMD expert about your workflows, communication needs, and how the Trusted Doctors Alliance member offer could fit your practice.
Frequently asked questions
What is included in the Trusted Doctors Alliance member offer?
Eligible Trusted Doctors Alliance members receive 20% off monthly subscription fees — $240/month for Communicate (regularly $300) or $400/month for Automate (regularly $500).
Is OhMD HIPAA compliant?
Yes. Every OhMD plan includes a Business Associate Agreement (BAA). Texting, AI voice, forms, and all patient communication are handled in full compliance with HIPAA requirements.
Does OhMD integrate with my EHR?
Yes. EHR integration is available on the Automate plan and helps sync patient data, streamline workflows, and reduce manual entry for your team. OhMD integrates with many commonly used EHR systems — ask your OhMD expert which integrations apply to your practice.
Is this for pediatric practices only?
No. The offer is relevant for eligible Trusted Doctors Alliance member practices, including pediatric, family practice, and OB-GYN groups.
Does OhMD only support AI voice?
No. OhMD brings together texting, AI voice, and workflows to help practices manage patient communication more efficiently. The Communicate plan focuses on texting and call-to-text; the Automate plan adds Nia AI voice on top of that.
How does OhMD help with routine patient requests?
OhMD helps practices handle routine requests like appointment changes, refill requests, forms, billing questions, and urgent concerns more efficiently while routing higher-touch issues to the right team.
Can OhMD route urgent or clinical concerns to our team?
Yes. OhMD can help practices route higher-touch concerns to the care team so staff can follow up appropriately.
How long does onboarding take?
OhMD works with each practice to choose the right setup and provides onboarding, training, and rollout support to help teams get started quickly.