Smart Assignments
Smart Assignments from OhMD instantly routes every inbound patient message to the right person or team so your staff can focus on care, not sorting messages.
Want to get your team set up for Smart Assignments? Chat with us today!
Why practices love Smart Assignments
- Save hours every week. Up to 80% of patient messages require routing. Smart Assignments cuts minutes of manual sorting into seconds.
- Custom-fit for your workflow. Build routing rules that mirror your internal processes. No one-size-fits-all shortcuts.
- Happier patients, happier staff. Faster message delivery means quicker responses, fewer delays, and higher patient satisfaction.
How it works
For every new patient message…
- AI intent detection: Nia reads each message and identifies its purpose.
- Automated routing: Nia sends each message to the correct person or team instantly.
- Configurable rules: You decide how to categorize messages and assign them to the right person.
See it for yourself
Book a quick call and see how Smart Assignments can save your practice team time, reduce stress, and keep your patients happy.
