Back to blog home
Most patients making calls are trying to accomplish simple things. Scheduling, refills, directions, reminders. Teams end up spending hours each day answering the same questions. All while hold times grow, staff burns out, and the cost of missed calls adds up.
Meet Nia, OhMD’s AI agent for voice and text and the cure for hold time. Nia answers routine requests, schedules appointments 24/7, and autoroutes requests to the right member on your team at the right time. Practices report 68% fewer staff-answered calls, up to a 65% cost savings, and lower no-show rates.
See how Nia works live at athenahealth Thrive in Nashville November 3-5. OhMD is a proud platinum sponsor this year and you can find our team at Booth #500 in the Patient Engagement neighborhood on the expo floor.
AI Voice and Text that Ends Hold Time
Nia handles routine requests by voice or text in seconds. Patients can confirm appointments, request refills, get directions, and book a new visit any time. Your team steps in when the case needs a healthcare professional. No phone tree. No long waits and results you can feel: fewer missed calls, lower no-show rates and more time for real patient conversations.
This is automation with a human touch. We call it hero in the loop because AI handles the easy tasks, and only pulls in the team when needed.
“Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff.”
Don’t Miss Ethan Bechtel LIVE on the Thrive Summit Stage
Head over to the Thrive Summit Stage on Tuesday, Nov 4 at 12:10PM for the “Transforming Ambulatory Care with AI: Insights from athenahealth’s Partner Ecosystem” panel. OhMD’s Ethan Bechtel will be joined by Dana McCalley (Navina), Evan Grossman (Affineon), and Marcy McDade (athenahealth).
Expect real playbooks and advice you can implement right away: how to cut hold time, book visits around the clock, and keep staff in the loop when needed.
Plan your visit to Thrive
Find OhMD (Booth #500) and ask to see AI-driven patient communication with Nia, ad hoc texting in athenaOne, and how OhMD can save your team time and headaches. Leave Thrive this year with a bleeding-edge method to cut hold time and keep schedules full.
Schedule time at the OhMD Booth during Thrive
Grab a quick demo with a member of our booth staff.
FAQs
How is OhMD embedded in athenaOne?
OhMD runs inside the athenaOne workflow your team already uses. Your staff can text patients, send reminders, and manage follow-ups from a shared inbox without switching systems.
Does AI replace staff?
Nia handles routine calls. Your team stays in the loop and takes over when a patient needs a person. That is the “hero-in-the-loop” model.
What results should we expect?
Many practices see a 40 percent drop in call volume, 68 percent fewer staff-answered calls, and up to 65 percent cost savings after moving routine requests to text and letting AI handle common questions.
