Assort Health vs OhMD: Pricing, Outcomes, and Patient Experience

TL;DR — Assort Health vs. OhMD (Quick Comparison)

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Patients today feel the cracks in the healthcare experience before they ever see a doctor.

Nine out of ten appointments still happen by phone. Patients sit on hold. They repeat themselves. Some just hang up. For staff, it’s no better. The phones never stop. They’re pulled in every direction, mistakes slip through, and the stress drives some to burnout.

Every missed call or long wait has a cost – canceled visits, no-shows, and lost revenue. Smaller teams and high turnover make it worse, while patients expect faster responses than ever before. The traditional phone call just doesn’t work the way it once did.

This is the reality:

• Patients often end up waiting on hold, and when scheduling feels complicated, frustration builds fast.
  
• Staff get buried in repetitive calls. They get worn down. Errors creep in. Some burn out and leave.
  
• Practices lose money every day from missed appointments, abandoned calls, and inefficient workflows.
  
• Patient experience declines, especially for those with urgent needs.
  
• The cycle continues – and in many places, it’s getting worse.
  

That’s why AI-driven communication tools are getting so much attention. OhMD and Assort Health represent two very different approaches to the same problem. One is an AI-native, omni-channel communication platform that keeps humans in the loop for patient communication. The other is a specialty-specific, voice-only AI receptionist that automates as much of the phone call as possible. Both aim to solve the same pain points – but with very different philosophies.

We’ll compare OhMD and Assort Health across features, outcomes, patient experience, and ROI. Our goal is to give practices the data they need to choose wisely – whether they’re considering OhMD, researching Assort Health, or comparing Assort Health competitors.

The Impact of High Call Volume on Staff and Patient Experience

Company Snapshots

OhMD vs. Assort Health at a Glance

OhMD Overview

• Founded in 2016
  
• Trusted by more than 40,000 healthcare providers nationwide; recognized as a Leader in HIPAA-compliant messaging by G2
  
• Provides AI-Native omni-channel patient communication including the Nia voice AI and AI assisted HIPAA-compliant texting, broadcast messaging, forms, and telehealth in one platform
  
• Automates 100% of the calls you don’t want your staff handling – with AI that knows when to escalate to a human
  

Assort Health Overview

• Founded in 2023
  
• Serves ~140 clinics, with deep focus on specialties like Orthopedics and Cardiology
  
• Provides AI voice agents that act as virtual receptionists for specialty clinics
  
• Reported 90%+ call resolution and 99% scheduling accuracy
  

How Each Platform Works

Communication Channels

OhMD: An AI-native omni-channel platform built for real patient conversations. It brings together voice, text, web chat, video, forms, and more so everything lives in one place. At the heart is Nia, our voice AI that works alongside your team. Keeping the human *hero in the loop, Nia automates 100% of the calls you don’t want staff handling and is smart enough to escalate when a human touch is needed. Patients don’t need to wait on hold. They can text the office securely, reply to reminders, complete forms, or start a telehealth visit. And when someone does call, Nia picks up on the first ring and, if it’s easier, keeps the conversation going over text. It’s like giving your team superpowers.

Hear what Nia sounds like…

Assort Health: A voice-first AI that works like a virtual receptionist for medical practices. Patients call in and the system can schedule, change, or cancel appointments, answer common questions, and route calls. But it’s mostly limited to the phone channel. Texting is used for simple follow-ups, not true two-way messaging, and it doesn’t extend into forms, broadcasts, or other tools practices rely on. That makes it more of a point solution for calls than an omni-channel platform.

AI Approach

OhMD: Nia takes 100% of the routine calls off the plate of staff. That includes all scheduling, prescription refills, and common questions that otherwise bog down the front desk. Every one of these calls is managed by the AI, giving teams relief from the constant interruptions.

Assort Health: Assort Health positions its AI around call resolution. The company reports that its system can complete more than 90 percent of calls end-to-end, sending only the remainder to staff. While this drives efficiency, it leaves less flexibility for staff expertise to guide interactions when situations are more complex or sensitive.

Integration

OhMD: Connects with over 85 EHR systems, so whether you run a large clinic or a solo practice, your tools and patient conversations stay in sync. OhMD is part of a select group as an athenahealth Accelerate Partner, earning a 4.9-star rating in the Marketplace. You’ll also find us in the marketplaces for AdvancedMD, ModMed, Veradigm/Allscripts, Healthie, and Trizetto. These listings show that OhMD is established and trusted across the health tech ecosystem. For the full list of integrations, visit OhMD EHR integrations.

OhMD integrates with 85+ EHRs

Make the conversation easy and ensure nothing ever gets lost by documenting in the patient record.

See all integrations

Assort Health: Assort lists integrations with systems like Epic, athenahealth, Cerner, AdvancedMD, and ModMed. While that allows its AI to book directly into a practice’s schedule, the focus stays narrow – it powers the phone channel, not a full range of communication like texting, forms, or broadcast messaging.

Adaptable Workflows vs. Fixed Scripts

OhMD: Nia can run specialty-specific scripts when practices want that precision, but it isn’t locked into them. Every interaction – whether handled by Nia or by staff – lives in the same consolidated patient chat record. That means context is continuous across phone, text, forms, and telehealth, so nothing is ever siloed. 

Why does that matter? When tools don’t connect, things get missed. Patients wait, and care suffers. OhMD pulls it all into a single thread so staff can see what’s happening and jump in at the right time.

With OhMD, staff always see the full picture and can add their expertise at the right time, whether the issue is clinical or administrative. The result is adaptable workflows with human oversight built in.

Assort Health: Assort Health takes the opposite approach. Its AI is designed around specialty-specific call flows, particularly in orthopedics, cardiology, and dermatology. The goal is 100 percent AI resolution, with staff only involved if the system fails. This makes it effective for narrow specialty use cases, but it creates siloed automation – the phone channel operates on its own, separate from other communication tools practices rely on.

Outcomes That Matter: OhMD vs. Assort Health

What can you expect?

OhMD’s Results

• In pilot clinics, Nia took on 100% of routine calls – scheduling, refills, and common questions – and that drove a 60% drop in total call volume. For some teams, that meant giving staff back as much as five hours a day to focus on patients in the office.
  
• Unlike AI systems focused only on call resolution, OhMD gives practices the choice to resolve calls or deflect them into secure two-way text. One family practice used this approach and cut its call volume in half, proving the power of an omni-channel model where both calls and texts can be AI-assisted and managed in the same patient record.
  
• The benefit goes beyond fewer calls – it shows up directly in the bottom line. One pediatric clinic reduced no-shows by 13% – that’s roughly one out of every eight missed visits avoided. With nearly 500 visits per month typical for a pediatric provider, that meant about 62 more visits kept each month. At $100 per visit – roughly in line with the national average of $105 for outpatient visits, that added up to roughly $75,000 in additional annual revenue per provider that would have otherwise been lost.
  
• The biggest change shows up inside the practice itself. Staff tell us the biggest relief is not chasing phone calls all day. When those interruptions drop off, the job feels less stressful and they can put more energy into the patients in front of them.

→ Together, these results show that OhMD goes beyond call coverage. Practices see stronger patient access, steadier revenue, and teams that feel less drained.

Assort Health’s Results

• Assort Health says its AI voice agents can handle more than 90% of calls on the first try. Most of those calls never make it to staff at all.
  
• Specialty clinics using the platform report that they have seen hold times fall by almost 90% – from about 11 minutes down to just 1. Patients get answers faster and spend less time waiting.
  
• Shorter waits also meant fewer people hung up. Call abandonment fell by more than half, so more patients stayed on the line and were able to schedule or confirm appointments.
  
• In some orthopedic groups, more than half of daily call volume was taken over by the AI system. While that moved a large share of calls off staff, the interactions stayed siloed on the phone. Reviews of Assort Health often note this is a strength for practices that only want call coverage, but a limitation for groups looking for more flexibility.

→ These results show how Assort can improve efficiency in specialty practices through phone automation, but its impact stops at call resolution rather than extending across a full, omni-channel system.

Here’s the bottom line:

Both platforms can make a practice run more smoothly, but they go about it in very different ways. Assort Health leans hard on automation, aiming to handle nearly everything by AI. OhMD takes a different path. It lets the AI manage the routine calls, but makes sure staff stay involved when their knowledge or judgment is needed.

Assort Health pricing and ROI vs OhMD

What will OhMD vs Assort Health cost me?

OhMD pricing

Simple pricing, starting at $500 per month for the Automate tier. Start with texting. Add AI voice, chat, or workflows later. No hardware. No heavy IT. Most practices are live in about a week. The benefits show up fast – fewer missed appointments, smoother messages, and staff time shifting back to face-to-face care. Exactly what you want for your staff and patients.

Assort Health pricing

Third party reviews put go-live at roughly 3 to 5 weeks. Assort Health pricing typically starts around $1,500 per month for smaller clinics and can scale to five figures for larger groups based on calls and configuration. Replacing a call center can offset some of that. The upfront number is larger – but for practices seeking a full Assort Health alternative to live staff, that cost may feel justified. That’s why many reviews of Assort Health describe it as a competitor to traditional call center staffing.

Which path fits your practice?

• Automate most phone work and treat it as a staffing offset – that’s Assort’s pitch.
• Use AI across calls, text, and workflows with your team still in the loop – that’s OhMD. It takes routine calls off the plate, helps keep revenue from scheduled visits, lifts patient satisfaction, and scales across every channel you run.

Patient and Staff Experience with OhMD and Assort Health

Impact on patients

OhMD

• Call comes in. Nia answers right away.
• Handles the simple stuff – refill, appointment, directions.
• Patient wants text instead? Flip to SMS, no hold music.
• Needs a human? Staff jump in with full context, nothing lost.
  

Assort Health

• Voice first. Automation covers most calls.
• Less flexible if patient wants another channel.
• Transition can be messy. Patients repeat themselves.

Impact on staff

OhMD

• Routine calls? Nia takes all of them.
• Staff only handle cases that need judgment or clinical input.
• When they do step in, full context is there. No guessing.
• Fewer interruptions. More focus on patients in the office.
• Phone tag gone. Morale goes up.
  

Assort Health

• AI handles most calls start to finish.
• Staff workload lighter, but only steps in when AI fails.
• Can feel like giving up control of patient communication.

Which Should You Choose?

OhMD and Assort Health are both tackling the same challenge, but the way they do it couldn’t be more different.

Choose OhMD if you want:

• Calls answered right away by an AI assistant that handles 100% of routine requests, with a smooth handoff to staff when expertise is needed
  
• Patients to have choice in how they connect – call, text, chat, video – not just voice-only
  
• A human-in-the-loop AI model that protects safety and keeps empathy in every interaction
  
• Fast deployment, predictable pricing, and ROI proven across practices of all sizes
  
• A platform that grows with you, from solo providers to enterprise health systems
  

Choose Assort Health if you want:

• A virtual receptionist that answers all calls 24/7
  
• Specialty-specific AI workflows (for example, Orthopedics triage by body part)
  
• Maximum automation, with reported 90% of calls resolved by AI
  
• A larger upfront investment in full call center automation
• A focused solution, if you’ve read Assort Health reviews and want voice automation above all else
  

Weighing OhMD against Assort Health

For many practices, the decision isn’t just about reducing call volume. It’s about improving patient access and building a better experience without burning out staff. OhMD makes that possible. It gives teams superpowers to become the hero in the loop – removing barriers, strengthening relationships, and keeping the focus on patients’ needs with compassion and human expertise. For buyers comparing Assort Health reviews or searching for an Assort Health alternative, that difference matters.

Combine AI voice and texting to cut call volume and reduce no-shows.

👉 See why practices pick OhMD as the Assort Health competitor that saves staff time.

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FAQ – Assort Health vs. OhMD