Kate Slomkowski

What’s New in OhMD: August Edition

Exciting new features and added functionality to existing ones; here’s what’s coming to OhMD this month: OhMD Smart Assignments leverages AI to interpret the intent of incoming patient messages and intelligently route them to the appropriate team/teammate. Smart Assignments Spend less time triaging messages and more time having meaningful conversations with patients. Internal Colleague Note… Read On

Maya Purcell

What Your Google Rating Really Says About Your Practice

90% of patients read reviews before choosing a healthcare provider. Your online reputation isn’t just marketing fluff, it’s important operational insight hiding in plain sight. When a patient leaves a review, they’re giving you more than a rating. They’re giving you a window into their experience: the good, the bad, and everything in between. These… Read On

OhMD Team

What’s New in OhMD: July Edition

It’s July and we’re releasing some super product features that will make your team feel like they’ve gained superpowers. Here’s what’s new this month: Private Colleague Notes For your eyes only! You can now leave a quick private note for a colleague right inline the patient conversation. Use it for: Example: “Patient mentioned switching insurance… Read On

Olivia Roche

OhMD’s Most Powerful Update Ever

Managing patient conversations has never been easier. You have been asking for more flexible teams, easier conversation routing, and better visibility across all patient conversations. We heard you loud and clear! We are ecstatic to announce the most substantial update in OhMD history – loaded with your most requested features and enhancements. Here are just… Read On

Olivia Roche

Webinar Replay: 3 Proven Strategies to Improve the Patient Experience & Reduce Call Volume

Is improving patient experience one of your practice’s new years resolutions? You aren’t alone. Many practices are experiencing the difficulty of providing top notch care, while juggling time-consuming manual processes and keeping up with never ending phone calls.  Greg Tavolacci, Head of Growth at OhMD, took a deep dive into what the nation’s leading practices… Read On

OhMD Team

Best HIPAA Compliant Form Builder for 2024

If you’re here, you already understand the importance of protecting your patients’ sensitive information. Using a HIPAA compliant form builder is essential for securely collecting, storing, and managing protected health information (PHI), but it can make any practice run more efficiently. With HIPAA compliant online forms, you can enhance the patient experience, improve data accuracy,… Read On

Olivia Roche

Is Zoom HIPAA Compliant?

Is Zoom HIPAA compliant? Diving into the popular video conferencing platform to see if it meets patient communication security requirements. Read On

Ethan Bechtel

Time-Saving Text Templates for Busy Healthcare Professionals

Texting patients will save you time and make your practice run more efficiency. These are some text templates to help propel your practice. Read On

Ethan Bechtel

How to Improve HCAHPS scores with OhMD

Over 4,355 hospitals use the The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to assess care and patient satisfaction. It is a widely used survey that defines a patient’s experience within hospitals across the country. Patient experience and satisfaction is a must. That’s why hospitals across the U.S. look for strategies to… Read On

Kate Slomkowski

Mastering patient waitlist management

Patient waitlist management is a vital part of a successful practice—but it's often difficult and clunky. Simplify it with this workflow. Read On

Ethan Bechtel

The impact of mobile technology in healthcare communication

Mobile technology in healthcare is revolutionizing communication. Secure, mobile-first patient conversations are better with OhMD! Read On

Kate Slomkowski

Secure your place in your patient’s phone contacts list

Whether you're calling or texting patients at your practice, you need to have patients add your number to their phone contacts list. Read On

Kate Slomkowski

How to prepare for a telehealth visit

Wondering how to prepare for a telehealth visit? We've compiled a couple of key suggestions for making the most of your visits. Read On

Kate Slomkowski

How to create a cancellation policy for your healthcare practice

A cancellation policy helps protect your practice efficiency and bottom line. Create your policy today with OhMD's tips and quick templates. Read On

Kate Slomkowski

Reduce call volume with call routing and menu options

Call volume is a pain point for many practices. Adding call routing and call menu options can help triage calls to improve patient satisfaction and ease the burden on staff. Read On

Ethan Bechtel

Patient scheduling – how to improve with texting

Getting patients in for appointments oftentimes comes with a bit of difficulty. Whether you are trying to schedule preventative visits or see sick patients, getting in touch with patients can be laborious. This is especially true if you are using calling as your primary method of communication with patients. Managing patient scheduling, along with other… Read On

Kate Slomkowski

The benefits of asynchronous messaging for healthcare

More than ever, asynchronous messaging is becoming the standard in healthcare. But why should you use it, and how? Here's our take. Read On

Ethan Bechtel

Building a telemental health practice

Telemental health is convenient, and decreases barriers to seeking care. Get tips on starting your own telemental health practice. Read On

Ethan Bechtel

Patient texting: How to get your patients to hang up the phone and text you instead

Patient texting has been a game changer-- forget missed calls or waiting on hold. Let's dive into getting patients to text your practice. Read On

Kate Slomkowski

Gaining productivity in healthcare teams

Your time is at a premium as part of a healthcare team. Achieve more with less. Less time, less effort, less expense. We'll show you how. Read On