Devin Mason

OhMD’s Most Powerful Update Ever

Managing patient conversations has never been easier. You have been asking for more flexible teams, easier conversation routing, and better visibility across all patient conversations. We heard you loud and clear! We are ecstatic to announce the most substantial update in OhMD history – loaded with your most requested features and enhancements. Here are just… Read On

OhMD Team

Webinar Replay: 3 Proven Strategies to Improve the Patient Experience & Reduce Call Volume

Is improving patient experience one of your practice’s new years resolutions? You aren’t alone. Many practices are experiencing the difficulty of providing top notch care, while juggling time-consuming manual processes and keeping up with never ending phone calls.  Greg Tavolacci, Head of Growth at OhMD, took a deep dive into what the nation’s leading practices… Read On

OhMD Team

Best HIPAA Compliant Form Builder for 2024

If you’re here, you already understand the importance of protecting your patients’ sensitive information. Using a HIPAA compliant form builder is essential for securely collecting, storing, and managing protected health information (PHI), but it can make any practice run more efficiently. With HIPAA compliant online forms, you can enhance the patient experience, improve data accuracy,… Read On

OhMD Team

Is Zoom HIPAA Compliant?

Is Zoom HIPAA compliant? Diving into the popular video conferencing platform to see if it meets patient communication security requirements. Read On

OhMD Team

Time-Saving Text Templates for Busy Healthcare Professionals

Texting patients will save you time and make your practice run more efficiency. These are some text templates to help propel your practice. Read On

OhMD Team

How to Improve HCAHPS scores with OhMD

Over 4,355 hospitals use the The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to assess care and patient satisfaction. It is a widely used survey that defines a patient’s experience within hospitals across the country. Patient experience and satisfaction is a must. That’s why hospitals across the U.S. look for strategies to… Read On

OhMD Team

Mastering patient waitlist management

Patient waitlist management is a vital part of a successful practice—but it's often difficult and clunky. Simplify it with this workflow. Read On

OhMD Team

The impact of mobile technology in healthcare communication

Mobile technology in healthcare is revolutionizing communication. Secure, mobile-first patient conversations are better with OhMD! Read On

OhMD Team

Secure your place in your patient’s phone contacts list

Whether you're calling or texting patients at your practice, you need to have patients add your number to their phone contacts list. Read On

OhMD Team

How to prepare for a telehealth visit

Wondering how to prepare for a telehealth visit? We've compiled a couple of key suggestions for making the most of your visits. Read On

OhMD Team

How to create a cancellation policy for your healthcare practice

A cancellation policy helps protect your practice efficiency and bottom line. Create your policy today with OhMD's tips and quick templates. Read On

OhMD Team

Reduce call volume with call routing and menu options

Call volume is a pain point for many practices. Adding call routing and call menu options can help triage calls to improve patient satisfaction and ease the burden on staff. Read On

OhMD Team

Patient scheduling – how to improve with texting

Getting patients in for appointments oftentimes comes with a bit of difficulty. Whether you are trying to schedule preventative visits or see sick patients, getting in touch with patients can be laborious. This is especially true if you are using calling as your primary method of communication with patients. Managing patient scheduling, along with other… Read On

OhMD Team

The benefits of asynchronous messaging for healthcare

More than ever, asynchronous messaging is becoming the standard in healthcare. But why should you use it, and how? Here's our take. Read On

OhMD Team

Building a telemental health practice

Telemental health is convenient, and decreases barriers to seeking care. Get tips on starting your own telemental health practice. Read On

OhMD Team

Patient texting: How to get your patients to hang up the phone and text you instead

Patient texting has been a game changer-- forget missed calls or waiting on hold. Let's dive into getting patients to text your practice. Read On

OhMD Team

Gaining productivity in healthcare teams

Your time is at a premium as part of a healthcare team. Achieve more with less. Less time, less effort, less expense. We'll show you how. Read On

OhMD Team

Performing medical chart reviews ahead of scheduled appointments

Putting pre-visit planning into practice has proven to positively impact medical practices time and time again. In fact, medical chart reviews can increase office efficiency and save staff time- up to 30 minutes per day. When put into context, that means that a practice with 220 work days per year, where a health care provider’s… Read On

OhMD Team

A guide to customer service in healthcare

In 2006, new healthcare reimbursement regulations forced organizations to start viewing patients as customers. Your patients are your customers, and your reimbursement for care delivered dictates that you treat them as such, using skills specifically tailored for offering good customer service in healthcare. As a healthcare provider, you are on the one hand serving a… Read On

OhMD Team

Overcoming FQHC challenges with staffing

Federally Qualified Health Centers (FQHCs) face many obstacles when it comes to providing the best possible patient experience. By definition, an FQHC attends to populations that are generally underserved by other healthcare groups. This includes patients who are on both Medicare and Medicaid, as well as rural and migrant populations. Since 2000, the number of… Read On