Personal and efficient communication with your patients. It’s the next best thing to an in-person conversation.

Build a higher performing practice with better patient communication. With the OhMD platform, you can streamline patient follow-up. As a result, what used to take hours, now takes just seconds. Deliver a high-touch experience, even when patients are not in your office.

Patient Messaging Platform

Two-way Messaging

No need to download an app, no more phone tag, voicemails become a thing of the past, and your staff will save hours of time every day. Truly faster communication, with less effort.

Increase patient retention through personal and efficient communication. At the same time, grow your practice thanks to more favorable online reviews.

35% of patients choose a doctor because of a positive online reputation.

Simple patient communication text allows your team to proactively address health concerns and schedule visits before they become bigger problems. In short, keep your patients healthy between visits while providing an incredible patient experience.

Your patients don’t need to download an app, and messaging through OhMD is HIPAA compliant.

Patient Communication and Messaging from a desktop computer
doctor web chat

Live Website Chat

Grow your practice and increase new patient acquisition from your website by 65% by giving your website visitors an easy way to ask questions and set up an appointment.

Use OhMD’s live chat feature to improve patient satisfaction by delivering an incredible patient experience. In other words, give your patients the access they want while helping your practice thrive.

website chat hipaa
send secure files to patients and colleagues

File Delivery

80% of patients want to be able to communicate with their doctor’s office over text message. With OhMD, you can send and receive images and files with ease.

98% of text messages are read vs 28% email and 7% patient portal

Send patient education, insurance cards, pictures or links in seconds, not minutes. Our HIPAA compliant texting platform ensures your messages will be sent securely.

File Delivery is also super helpful for Care Coordination

insurance card chat
secure broadcast message

Broadcasts & Reminders

The traditional means of reaching patients don’t work like they used to. However, OhMD can bring efficiency and automation to patient communication in a way that drives new revenue into your practice.

Now you can send appointment notifications, announce flu shots, or tell your patients about a new service. As a result with just a few clicks, you can reach all of your patients with any message you want.

Increase patient collections by as much as 30%.

Patients that love your practice are more likely to pay their outstanding balances, especially when you can reach them to let them know.

Decrease appointment no-shows by as much as 60%. Send notifications that patients truly pay attention to because they are coming from a real person on your team.

Learn more about Appointment Reminder Texts

Compliant SMS and HIPAA text messages for patients

OhMD saved the lives of two of my newborn patients. Without the pictures and the immediacy of OhMD, I might not have understood how serious the situation was. There’s no greater endorsement than that.

pediatrician texting with patients Dr. Janet Pate Pediatrician, Texas

Ready to eliminate phone tag and delight your patients?

Talk to an Expert

Patient Communication Questions

No problem. Patient communication on OhMD was designed with the flexibility to allow for each provider to use it in the way they’d like. So that means you can set OhMD up to allow patient texts to go to your office staff, or if you’d like, you can receive them directly.

Once you’ve created an OhMD account, you can use it for clinical communication and care coordination with your colleagues. Learn more here.

Yes. With OhMD, practices can send appointment reminder texts to patients without ever requiring those patients to download an app.

Yes! As a matter of fact, OhMD can be used with any other healthcare professional with an OhMD account. You can use OhMD from Web, iOS, and Android to communicate with clinicians both in, and outside your practice.

“HIPAA Compliant Texting” is a secure means of transmitting protected health information (PHI) by text message. Consequently, there are a number of technical safeguards and procedural requirements that both a vendor (e.g. OhMD), and a covered entity (e.g. a medical practice) must adhere to. HIPAA compliant texting allows for streamlining of physician, care team, and clinical communication which leads to improved operational efficiencies and a higher standard of patient care. Learn more…

Complying with HIPAA is a shared responsibility between the customer and OhMD. In other words, there are a number of logistical and technical requirements that must be met to make a product HIPAA secure. You can read more here.

Yes. In fact, OhMD can be used by physicians, other healthcare providers and their teams on any web browser along with our iOS and Android apps. Patients can access OhMD from the mobile apps, or by responding to an encrypted message from a practice on their mobile device.

No patients will never see your cell phone number on OhMD.

No. Actually your practice can set OhMD hours in the admin settings so that patients receive an out-of-office reply outside of normal business hours. As a result, you’ll still be able to view messages at any time, but you won’t be obligated to respond right away.

Yes. OhMD allows you and your practice staff to securely text any of your patients regardless of whether they have the OhMD app or not. And you can send these secure messages from the OhMD platform on your mobile device or directly from your computer.

No. In fact, OhMD allows your practice to send and receive text messages to any patient directly from your computer with our paid plan.

Yes. As a matter of fact, you can use OhMD’s free or premium platform to communicate with any other physician, clinician, pharmacy, or practice that is also on OhMD. Learn more here.

The OhMD app is available for download in the App Store or Google Play Store. In addition, OhMD’s premium plans can communicate with patients without requiring them to download the app at all!